Local Team · Based in Matthews, NC 28105
Broken torsion springs, snapped garage door cables, doors off the track, and opener failures — repaired by a crew that actually works out of Matthews. Same-day garage door repair available, and every visit starts with a free estimate.
Matthews Garage Door Service
Garage Door Pro is headquartered in Matthews, NC 28105. That is not a marketing address — it is where our vans start the day. When a spring lets go on a driveway off Matthews Township Parkway or a door refuses to close near downtown Matthews, you are not waiting on a technician being dispatched from the far side of the metro.
Most of what we see in Matthews falls into a short list: a broken spring that makes the door feel like it weighs three hundred pounds, garage door cables that have frayed or jumped the drum, rollers that have worn flat, or an aging garage door opener that grinds, reverses, or ignores the remote entirely. The humidity swings and temperature shifts we get through the Carolina seasons are hard on hardware, and metal parts that have cycled thousands of times eventually give up.
We diagnose the whole system rather than just the part that failed. A snapped cable is often a symptom of a door that has been out of balance for months — replacing the cable without correcting the balance simply schedules the next breakdown. You get a clear explanation of what failed, what it will take to fix it, and an upfront price before we pick up a tool.
Talk to a Technician
What We Fix
Residential and commercial garage door repair, handled by technicians who carry the common failure parts on the truck.
Torsion springs carry nearly the entire weight of your door. When one snaps you will usually hear a bang from the garage, and the door will barely lift. We replace springs in matched pairs, re-tension the shaft, and re-balance the door so the opener is not left doing work it was never designed to do.
We service and install LiftMaster, Chamberlain, Genie, and Craftsman units. Typical work includes stripped drive gears, dead logic boards, misaligned safety sensors, and remotes or keypads that need reprogramming. When a unit is past saving, a modern belt-drive garage door opener is dramatically quieter — worth it when there is a bedroom over the garage.
Frayed or snapped garage door cables leave the door hanging crooked or wedged in the opening. We replace cables in pairs, re-seat the drums, straighten bent track, and re-balance the door. If the door has come off the track, do not force it — that is how panels and rollers get destroyed.
Worn rollers are the number one cause of a garage door that sounds like it is coming apart. Swapping tired steel rollers for sealed nylon rollers, replacing cracked hinges, and tightening the hardware quiets a door immediately and takes strain off the opener.
A door that starts down then reverses is almost always a photo-eye problem — knocked out of alignment, blocked, or with a damaged wire run. We realign and test the sensors and verify the auto-reverse safety function is working the way it should.
When a door is past repair — rusted sections, cracked panels, or a failed frame — we handle full garage door installation, including insulated steel doors and carriage-house styles. New track, hardware, and a properly balanced spring system come with it.
Our Work
Photos from actual garage door repairs and installations completed by our technicians.
Coverage
Matthews is our home base — these neighboring areas are a short drive from the shop.
Not sure if you are in range? Call 704-294-0029 — we will tell you straight away. You can also view our full service area map.
FAQ
Yes — same-day garage door repair is available in Matthews whenever our schedule allows. Because our shop is based in Matthews (28105), we are frequently already working in the area, which helps us get to nearby streets quickly. Call 704-294-0029 and we will tell you honestly what we can do today rather than promising a window we cannot keep.
The classic signs of a broken spring are a loud bang from the garage, a door that suddenly feels extremely heavy by hand, a door that lifts a few inches and stops, or a visible gap in the torsion spring mounted above the opening. If you spot any of those, stop using the door. Torsion springs store an enormous amount of tension and need the correct winding bars and technique to replace safely.
Yes. We service and install most major brands, including LiftMaster, Chamberlain, Genie, and Craftsman. Common garage door opener work includes replacing stripped drive gears and failed logic boards, realigning safety sensors, reprogramming remotes and keypads, and installing new belt-drive units when a quieter door is the goal.
Yes — garage door cables are one of the most common repairs we run. When a cable frays, slips off the drum, or snaps, the door usually hangs crooked or jams in the opening. We replace cables in pairs, re-seat the drums, check the track for damage, and re-balance the door so the new cables are not chewed up by an unbalanced system.
It depends on the door size, insulation, opener system, and the condition of the existing framing and hardware. Custom sizes, carriage-house styles, and commercial doors generally require additional setup time. We give you a clear time estimate on site, before any work begins, so there are no surprises mid-garage door installation.
Yes. Warranty coverage varies by service and product. Manufacturer warranties apply where applicable, and a labor warranty is provided based on the specific service performed. You can read the full warranty terms, exclusions & claim instructions on our Terms of Use page.
Tell us what the door is doing and we will tell you what it needs. Free estimate, upfront pricing, and same-day service available.
